What is the Resolution Centre?
Our aim is to provide peace of mind for Owners and Guests. From time to time issues can arise between parties which cannot be resolved directly. Our Resolution Centre will help bring the matter to a satisfactory conclusion for all concerned.
How does it work?
If you or your Guest raise an issue, it can be discussed within the Resolution Centre. Issues can be supported with documentary evidence (photos or videos), which you can upload.
In the unlikely event that all parties cannot reach an agreement within a designated time, Holiday Caravans Direct will make the final decision based on the facts and evidence provided. The Resolution Centre will give everyone access to the same, relevant information, making it easier to understand the issues and identify the solution.